Unified Communications (UC) is an integrated system that combines various communication tools—such as voice, video, messaging, conferencing, and collaboration platforms—into a single, seamless solution. By centralizing communication, UC enhances efficiency, reduces costs, and ensures real-time connectivity across multiple devices and locations.

One common use case for UC is remote and hybrid work environments, where businesses need a unified platform to support team collaboration, customer interactions, and workflow automation. With cloud-based UC solutions, employees can communicate from anywhere, improving productivity and customer service while reducing reliance on traditional telephony infrastructure.