Who we are and
how we work

Our pricing is transparent and predictable, with no hidden fees. You only pay per terabyte of storage used. Customers can choose between a flexible pay-as-you-go plan or reserved capacity plans with long-term discounts.

We combine innovative architecture with deep expertise. Our use of erasure coding is more efficient than traditional replication, delivering durability with less overhead. We pass this savings onto you directly.
In addition, our proprietary metadata system ensures low latency and instant data access, even at scale.

You have full control over your data. There is no minimum retention period, so you never pay for deleted data and remain fully independent. Data is automatically removed from our systems once your trial ends or you terminate the service.

No. We do not charge for egress, meaning the transfer of your data out of Impossible Cloud. It is free under our fair use policy.
This allows you to access your stored data without additional costs. As a general rule, monthly egress should not exceed the volume of actively stored data.

No. Unlike many other providers, we do not charge for API calls or operational requests. Our pricing is simple and predictable — you only pay for the storage you use.

Yes. Impossible Cloud uses erasure coding to distribute data across servers, so failures do not result in data loss. As regions expand, data is also spread across multiple data centers to increase resiliency and availability.
Additional protection methods, such as backups, further enhance data security.

Impossible Cloud provides an always-hot storage model with consistently low latency and high throughput. Internal benchmarks show that our solution can be significantly faster than comparable services in the market. Performance may vary by workload, and you can explore this directly by starting a [Link: free trial]

Impossible Cloud Storage is designed for 99.999999999% durability (known as “11 nines”) over a year, meaning objects are highly unlikely to be lost.
We still recommend following best practices such as using versioning, access controls, and regular backups to protect against accidental or malicious deletion. Bucket-level compliance features can further prevent unwanted data removal.

Yes. Our storage is fully compatible with the AWS S3 API, making it easy to integrate existing tools and workflows. This ensures a seamless switch from other providers without the need to adapt applications or processes.

Yes. Our object Lock provides WORM (Write Once, Read Many) functionality, ensuring that data cannot be changed or deleted for a defined retention period. This feature is crucial for compliance requirements and effective ransomware protection.

Most Impossible Cloud customers integrate our storage in conjunction with solutions such as Veeam, Acronis, MSP360, Nakivo, and Hornetsecurity, with whom we offer deep or native integrations.
Our ecosystem continues to grow with additional technology partners. See our [Link: partner] section for more details.

Impossible Cloud is a German company operating fully under European law. We run our own technology stack and do not rely on external data sub-processors, ensuring your data is protected from foreign jurisdictions such as the US CLOUD Act.

Your data is stored in ISO-certified data centers located in Germany and other European regions.
All locations meet strict EU data protection requirements and are designed for maximum security and compliance.

Your data is encrypted during transfer and while stored in our data centers. We apply multi-layer encryption using industry-standard algorithms to ensure confidentiality and integrity at every stage.

Our data centers and processes are certified to leading industry standards, including ISO 27001, SOC 2, and PCI DSS. These certifications demonstrate compliance with strict requirements for information security, data management, and operational reliability.

Impossible Cloud includes identity and access management (IAM) features such as role-based access control (RBAC) and multi-factor authentication (MFA). These tools let you define detailed permissions and ensure that only authorised users can access your accounts and data.

Yes. Impossible Cloud provides migration assistance and project support to ensure a smooth transition to our platform. Our team of experts offers clear guidance at every step.

You can reach our support team via the request form on our website or by email at help@impossiblecloud.com from your business domain.
For general inquiries, you can also use the [Link: contact form] to connect with our cloud storage experts.

Yes. As a channel-first company, Impossible Cloud prioritizes collaboration with partners and resellers. We provide dedicated resources and responsive technical assistance to help you serve your customers and grow your business.

Our support system is available 24/7/365 with automated escalation for system issues. Tickets submitted by email are usually answered by the next business day. Response times depend on the severity of the request.

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